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NB: Individual Store owners handle their individual refunds
As a large portion of items sold are printables or downloadable, it is not our policy to refund.

However a refund will be processed if
a- there is a legitimate issue with a file or product that cannot be rectified in a timely manner.(within 72 hours)
b- Duplicate purchases have been made (occasionally an order can go through the entire process without YOU noticing YOU just purchased a few of something that YOU only wanted one of  NB: this is separate to actually purchasing a number of items to use between a number of educators.. ie each item purchased is for use by one only individual (in the case of the individual being a teacher the item may be used for the class being taught ie: 24 students, you may make 24 copies, however you may not share or make 48 copies ie: one set for your class and another set for another teacher unless you have purchased more than one license for that item.) – see TRANSFER OF TITLE)